Electricity Retailers

Electricity retailers buy electricity from power generators to sell, at a profit, to customers at a fixed price for a set number of years.

Electricity Retailers solicit customers through advertising, mail outs, phone calls, and door-to-door basis.

This price is determined by the electricity retailer and the price you sign for is NOT regulated by the Ontario Energy Board.

Also please note that Sioux Lookout Hydro is not associated with Electricity Retailers in any way and they are NOT contracted by the Government.

 

Please be aware that any price per kilowatt hour quoted by an Electricity Retailer pertains only to the "Your Electricity Charges" portions of your hydro bill. It doesn’t apply to any of the other charges therefore the Retailer should NOT use the total on your bill to compare prices.

If the Retailer misrepresents themselves as being from the Government or Sioux Lookout Hydro Inc, try to learn what company they are actually from. Get a business card or web address. You will need to know the company they are from in order to pursue a complaint. If you are not satisfied with the way the issue is being handled or if you feel that you have been mislead by the salesperson, you should contact the Ontario Energy Board.

Mailing Address:

Ontario Energy Board
Box 2319,
Toronto, ON
M4P 1E4

Toll Free: 1-877-623-2727

For more information on Electricity Retailers visit the link below: http://www.ontarioenergyboard.ca/OEB/Consumers/Consumer+Protection/Retail+Energy+Contracts

 

 
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