Customer Accounts

All applicants for electrical service will be required to complete an Agreement & Application for Hydro Electric Service And Customer Information Form (or one will be completed on their behalf with their consent) for the purpose of collecting information. Applicants who are required to open an account must come in person with one (1) piece of photo identification to the Sioux Lookout Hydro office located in the Town Office.

** The application can be accessed here (printable form).

Sioux Lookout Hydro will request a Security Deposit from all applicants who are unable to demonstrate a satisfactory payment record. Security Deposits for Residential customers must be made in the form of cash, cheque,Visa, MasterCard & American Express. Security Deposits for General Service customers must be made in the form of cash, cheque, Visa, MasterCard, American Express or irrevocable letter of credit from the bank as defined in the Bank Act 1991, c.46 at the discretion of the customer.

The Security Deposit must be received by Sioux Lookout Hydro no more than ten (10) working days after the deposit has been requested from the Customer in order to ensure electrical service is provided.

First time clients who are opening a new account with Sioux Lookout Hydro and have had Hydro in their name anywhere prior for one (1) consecutive year in the past two (2) years, and are able to provide an excellent credit reference letter will be exempt from the security deposit. Otherwise the deposit is based on an average monthly bill for the last year's hydro comsumption at the new residence. If, after one (1) year, your credit hystory is satisfactory with Sioux Lookout Hydro your security deposit plus interest will be credited to your account.

A Satisfactory Payment Record will be assessed in the Following Sequence and Exist When:

  • The Customer does not owe arrears on any other Sioux Lookout Hydro Act, past or present, AND,
  • The Customer having been served by Sioux Lookout Hydro during the time period set out below, has no more than one (1) N.S.F. cheque, no disconnection/collection charges, no more than one (1) disconnection notice in the last twelve (12) month period of service, OR
  • The Customer having been served by another Utility during the time period has no more than (1) N.S.F cheque, no disconnection/collection charges and no more than one (1) disconnection notice in the last twelve (12) month period of service.

** There will also be $30 initial set up fee that will appear ONLY on your first bill.


Security Deposits Amounts will be based on the Following Schedule:


Residential Service

  • Single Family (Includes Townhouses) - All heat Sources $250.00 Minimum**
  • Apartments (Includes Condominiums) – All Heat Sources $200.00 Minimum**

General Service

  • Minimum $100 ** 

** The maximum amount of security deposit shall be calculated at 2.5 times the customer average bill (Over the most recent 12 consecutive months within the past 2 years). Where usage information is not available for the customer for 12 consecutive months within the past two years the customer's average monthly load shall be based on a reasonable estimate made by Sioux Lookout Hydro Inc.

Moving Out?

Please notify our office to close your account. The following information will be required in order to final your account:

  • The location your are moving from
  • The date you are moving
  • A forwarding mailing address in order to send you your final bill.

Once we have this information we will process your final bill and send it to you within two to three weeks after the final read.

If we are holding a security deposit on file, the deposit will be credited towards your final bill. Any remaining balance owed to you will be refunded in the form of a cheque issued shortly after the final bill.

 
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